Shipping policy

Pick-up

You may pick up your online orders in store.

Our pick up location is 2000 Pennsylvania Ave NW, Washington, DC 20006, USA

For in stock items, orders will be ready within 1-2 days.

You will receive a “Ready for Pickup” email when your order is available for store pick up.

We do not take urgent orders.

If your order isn't picked up after 7 days, it will be automatically cancelled and refunded subject to a 5% restocking fee. Please contact support@lornagifts.com if you are unable to pick up with in 7 days.

Shipping Timeframe

Confirmed orders with in stock items are typically processed for shipping within 1-3 business days. If your order includes a pre-ordered product, it will ship once all products are in stock. You will receive a shipping notification via email once your order is ready to be dispatched.

Shipping Carriers

Your order may be delivered by Intelcom, UPS or DHL. In regions where Intelcom is unavailable, we may use Canada Post, GLS, Canpar, or Fleetoptics depending on the most suitable option at the time of fulfillment.

Shipping Fee

Domestic Standard - 3 to 7 business days $40.00 USD.

Free shipping over USD $450.

Lost and stolen packages

Once an order is marked as "Delivered", we will not be responsible for lost or stolen packages. We have a "Worry-Free Delivery" service available for purchase at the check out page, it offers peace of mind against package loss, damage, and theft, while offsetting carbon emissions from shipping for a greener planet.

If you chose to opt out from Worry-Free Delivery, we will not be liable for stolen packages. If you have concerns about your packages and your shipments, alternatively you can request a signature service after placing an order by contacting customer support. support@lornagifts.com